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Is your laboratory recognized by Government?
Yes, RAL is accredited by NABL, DST, Government of India for testing vide certificated no. T-353, T-0606 and T-1491 for chemical, biological and mechanical fields respectively and for calibration vide certificate nos. C-0523, C-0524, C- 0525 for electrotechnical, mechanical and thermal fields respectively.
Which institutions recognize your laboratory?
NABL, DST, Ministry of science & Technology, BIS, New Delhi; APEDA, Ministry of Commerce; AGMARK;  EIC Export Inspection council; and various other institutions.
What testing methods do you follow?
RAL follows National/International test methods like IS, ISO, AOAC, APHA, EPA, ASTM and other laboratory developed validated methods.
What are your working hours/off days?
RAL works six days a week from 9.15AM to 5.45 PM, Monday to Saturday.
How can we send you the samples?
By courier, transport, air cargo or by hand delivery.
What is your procedure for sending the reports?
If payment is sent along with the samples, reports can be sent through courier, fax, registered post or email. Reports are also available through our websit from where clients can log in using specific password and can see their reports and invoices.
How can we make the payment?
Payment to be made either by cash or DD drawn in favour of Reliable Analytical Laboratories Pvt. Ltd. payable at Thane. In case of payment by cheque, reports will be released after the realisation of cheques.
Can we enter into a contract for regular analysis?
Yes, if terms and conditions are mutually agreeable, we can enter into the contract for a predefined period.
Can you help us solve our technical problems?
Wherever possible we are willing to share our knowledge and provide possible technical solutions to your problems.
What if we doubt your results?
At Reliable, samples are tested in duplicate by using standard test methods, calibrated instruments and volumetric glassware by expert and trained testing personnel, however if you still doubt the test results please register your complaint with our Technical Manager and we promise you to investigate into the matter and inform you the outcome. Procedure conforming to ISO:17025 is available for the complaints redressal.
Do you provide training?
Yes. Periodically, you may inform us about your areas of interest and check our training calendars for the dates.
Do you undertake projects?
Yes. We have already undertaken and successfully completed several projects.
Are your instruments calibrated and traceable?
Reliable has a prescheduled calibration programme through which care is taken to maintain calibrated status for all the instruments and measuring equipments round the year.
Do you have required Reference Materials with you?
Yes. Presently Reliable is having more than 350 Reference Materials imported from the best available sources in the world.
Do you have expert professionals to conduct special analysis?
Reliable has fully trained, experienced and well qualified technical staff including Doctors, Masters and Engineers in respective fields, dedicated to discharge their duties to full satisfaction of the management and our clients.
How long do you keep the test records?
Records of all the samples tested along with details about calibration, traceability, methodology and calculations are kept for three years as per guidelines of ISO: 17025.
If we have a complaint, how will you handle it?
Reliable has a well-documented procedure to attend to all sorts of complaints. Kindly approach our Technical Manager directly in case of any complaints.
How can we ensure the authenticity of the Test Report?
Reliable has online facility to check the authenticity of Test Reports. Please log on to our website www.reliablelabs.org  and follow the instructions.
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